Support

Looking for some help? We have lots of information to help you out from useful guides to our Frequently Asked Questions.

Frequently Asked Questions

Yes, you can purchase more than one Gateway Connect device. We do not recommend that you need more than one device. At the moment you can only link one device to the free ivie app.

The Energy Clamp is one of Chameleon’s latest products. The Energy Clamp is a wireless Zigbee 3.0-enabled sensor is ideal for measuring current draw where there is no suitable traditional metering option. In addition, the Energy Clamp is also perfect for other use cases, including: 

  • Anywhere with an AC single conductor cable
  • Meter box or next to fuse panel 
  • Solar installation cables – generation or export
  • EV installation cables 

Find out more about the Energy Clamp here.

We currently offer delivery within 3-5 days, excluding weekends and bank holidays.

No, both the Energy Clamp and the Gateway Connect have been designed in a way that enable a simple and easy installation without the need of engineer support.